4/2/2023 0 Comments Sophos home log inI hope this helps anyone else out there that has locked themselves out of their Sophos UTM box! Take the pain out of reporting on Web Usage and Network Traffic. You can also checkout Sophos' own guide on how to Recover access to your Sophos UTM in the event of password loss. You'll then be directed to the usual WebAdmin login pageĮnter your shiny new credentials, and if everything went to plan, you should be logged in! You will notice it is now asking you to set the password.Įnter your new password into each box and hit Apply. ![]() This will switch you to RAW mode.īrowse to the WebAdmin Interface. This will take you to another prompt starting with 127.0.0.1 MAIN > Now we have regained access to the root user login, we can reset the WebAdmin password.Įnsure you are still logged in as root as per the last step above. Why use Fastvue over Sophos iView? Reset Sophos UTM WebAdmin Password Once the UTM has rebooted, check that the root password works by logging in as the root user.ĭid you know: Fastvue Sophos Reporter produces clean, simple, web usage reports using log data from your Sophos UTM that you can confidently send to department managers and HR team. ![]() You have now reset both the loginuser and root passwords. Press Ctrl+Alt+Del to reboot the Sophos UTM. Type: passwd loginuserĮnter and re-enter a new password for the 'loginuser' account.Įnter and re-enter a new password for the root account. Now we finally get to reset the password. Once the UTM boots, the cursor will be at a command prompt Press Enter to return to the previous screen, then press the ' b' key on the keyboard to reboot the Sophos UTM. The cursor should be at the end of a string of text. Use the arrow keys to highlight the second option that starts with the word ' kernel':Īgain, press the ' e' key on the keyboard Do NOT select the ones that say 'previous' or 'rescue'. You'll soon see the GNU GRUB screen:Įnsure the current Sophos UTM version is highlighted (should be the top option). Press the ESC key as the Sophos UTM starts to boot. Reset Sophos UTM's Root User PasswordĮnsure you have a monitor and a keyboard connected to the Sophos UTM and restart the UTM. If you can login as root, jump to Resetting the Web Admin Password below. Then we can go about resetting the password for the WebAdmin user as well. Yep, locked out alright! So let's go ahead and reset the root user password. Once you have a console open, try to log in as the root user. For hardware appliances, plug in a monitor and keyboard, or for Virtual Appliances open up your virtualization system's management console for the Virtual Machine. ![]() You'll first need a direct console into Sophos UTM. Don't worry, here are the steps to reset your password. Perhaps you've made a configuration change and locked yourself out, or perhaps you've just forgotten your password. I locked myself out a couple of times when playing around with the new 2 Factor Authentication feature in the Sophos UTM 9.2 Beta. So you can't login to the Sophos UTM WebAdmin interface anymore.
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